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After-sales service system of the jigsaw machine manufacturers
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After-sales service system of the jigsaw machine manufacturers
After-sales hotline of Jinlun puzzle machine:
400-839-8077
Golden Wheel Jigsaw Machine Service Purpose:
Article 01: The customer is always right.
Article 02: Customers’ questions must be answered as soon as possible.
Service Specification of Golden Wheel Jigsaw Machine:
Article 01: Service is attentive, considerate, and enthusiastic, and must reflect the noble spiritual realm.
Article 02: The appearance is clean, full of energy, serving customers, and accepting customer supervision.
Article 03: Use honorifics to communicate with customers, the language content is accurate and substantial, and the expression is just right.
Article 04: It is strictly forbidden for service personnel to directly or indirectly ask for tips from customers, and it is strictly forbidden to accept red envelopes and gifts. Once discovered, resolutely deal with it.
Article 05: Think about what customers want, be anxious for what customers need, and dispose of customers' worries, and treat every customer positively and sincerely.
Article 06: The problems reported by customers collected in the process of return visits shall be "everything has been settled, and everything has an answer", and the return visit processing rate will reach 100%.
Article 07: When the customer puts forward the relevant service request, collude with the corresponding person in charge, and deal with the problem for the customer as soon as possible.
Customer complaint handling specifications for Jinlun puzzle machine:
Article 01: After receiving a customer complaint, the service department should first apologize to the customer unconditionally, and receive warm reception, take the initiative to ask, with a smile, no prevarication, unreasonable refusal, and patiently listen to customer complaints and record them.
Article 02: If the circumstances of a customer's complaint are serious, the service department shall report to the relevant company department in a timely manner, deal with it in advance, and report the handling result to the customer in writing or other forms. For the general nature, the service department can deal with it at its own discretion, and the processing result will also be reported to the customer in writing or other forms.
Article 03: After handling customer complaints, the company shall formulate improvement measures in a timely manner based on the complaint to prevent similar incidents from happening again.
Article 04: If the customer's complaint is not caused by our responsibility, or the complaint is not established after investigation, it should be properly handled according to the specific situation and actively feedback to the customer.
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